Tap Allow Notifications to make sure everything is properly enabled.Find the Riot game in question, and tap on it.Apps like Google Play Music and SoundCloud can pause or mute the sound of other apps when they’re playing a song.Make sure that another music player app is not cutting the sound for your game.Make sure that the Audio is turned on in the app settings.
Make sure the media volume is set appropriately & the phone is not on silent. If you don’t see it immediately, tap See all apps. Tap Apps & notifications and then tap the Riot Games product you are troubleshooting. The first step is to force stop the game itself if it's frozen on your screen. If your phone and the app are both properly updated, but you're still encountering crashes, it's time to try and pinpoint the root of your gaming issues. Tap on Apps and scroll until you find the Riot Games app in question. You may have declined the access to storage pop-up that appears during an update or when first launching the app, but worry not. Make Sure the App Has Required Permissions Tap Update next to any apps with available updates (or Update All). Open the Google Play Store on your device. The game itself is the next step in ensuring your troubleshooting on a properly updated playing field. Follow the steps indicated on your device. Tap System -> Advanced -> System Update. Remember, every device is different, so be sure to contact your Step 1: Update and Relaunch Make Sure Your Phone is Up to DateĮnsuring your operating system is properly updated can often help its ability to interface with other applications. If restarting your device doesn't work, it's time to move onto more systematic troubleshooting. You can also hard restart your device by simply holding the power button down for 30 seconds. You can soft restart your device by holding the power button until a popup gives you the option to select restart. Remember, it's important to give your phone a rest sometime, just like you would a computer. It's amazing how often turning devices on and off again can help a wide range of technical issues. We recommend doing the following regardless of the issue you're experiencing, which could either fix the problem or narrow down the issue. There are three main things that could happen when attempting to play a mobile game: the game's frozen, the app has crashed, or it won't download in the first place. Looking for Apple Troubleshooting instead? Head over here.įirst off, it's important to analyze what exactly is going wrong. 
It's time to troubleshoot your Android device. Before you get madder than a Molediver, here are some steps you can try to get back in game as soon as possible. You're settling in on the couch to play on your phone, ready to climb the ranks and master some team comps when, suddenly, the game.
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